Visual communication is a core part of how people express themselves. Whether it's sharing a product photo, a screenshot, or a menu, images often say more than words. That’s why has introduced a powerful upgrade to its Conversations AI, the ability to understand and respond to images.

This capability allows AI bots to intelligently process and react to image content sent across multiple messaging platforms, making customer interactions more visual, intuitive, and context-aware.

Key Features & Benefits

Image Recognition & Contextual Replies

Bots can analyze and interpret images to generate meaningful, relevant responses, providing smarter automation in scenarios that go beyond text.

Multi-Image Support

Whether a user sends a single photo or multiple images in one message, the bot processes them collectively and responds accordingly.

Broad Image Format Compatibility

Supports common image types:

1. JPG
2. JPEG
3. PNG
4. HEIC

✅ Cross-Channel Compatibility

Seamlessly works across major communication channels, including:

1. Live Chat
2. WhatsApp
3. Facebook Messenger
4. Instagram
5. SMS (MMS)

How to Use It

Step 1: Update Bot Settings

1. Open your Conversations AI Bot Settings page.
2. Turn on the option: “Also allow this bot to respond to: Images.”

Once enabled, the bot automatically begins responding to images as part of conversations across all supported channels.

Step 2: Test the Feature

1. Send an image(e.g., via WhatsApp or Facebook Messenger) to a conversation handled by your AI bot.

Frequently Asked Questions

Q1: What happens if someone sends multiple images at once?

All images are analyzed together, and the bot responds based on the combined context of the media shared.

Q2: Does the bot require separate training for image inputs?

No. It uses the same prompt and knowledge base configured for your bot. The system translates visual data into insights the bot already understands.

Q3: Are there limitations on image size or resolution?

Yes. While most standard image sizes work well, extremely large or corrupted files may not be processed correctly. It’s best to use standard mobile-friendly image formats.

Q4: Does the bot work with screenshots?

Yes. Whether it's a screenshot of an error message, form, or invoice, the bot can interpret and respond accordingly.